Interviews

Podcast

"Almost everything that is normal bores me"

11.5.2023

Jens Schlangenotto has what many people want: a view of Lake Chiemsee. It is quietly situated, just a few minutes away from the mountains that Jens Schlangenotto loves so much. He is a real "mountain freak" and there is hardly anything more beautiful than the Chiemsee region. There he can spend hours hiking, cycling and simply relaxing, thinking and being creative. After working in hotels and the energy market, he is now primarily a consultant, foreign minister for his companies and a brand development coach. He is not thinking about retirement.

Mr. Schlangenotto, what have you done recently?

I bought a mountain bike, which you need here to cover a bit of distance in the mountains. Two to three times a week, I go up the mountain for two to three hours. The nearest access point is just three kilometers away, which is perfect for a short tour in the morning or afternoon, where I can simply switch off.

Don't you have to work?

For me, that's part of it. For me, hiking is my meditation, my source of inspiration, for all the crazy things I come up with. During my time in the mountains, I ask myself the question: what can I bring to the world of marketing and communication that didn't exist before? Almost everything that is normal bores me.

You have built up several brands in your career, but you started out as a hotel manager. What did you learn back then?

That was one of my most formative times. I learned there to serve and to do everything for a customer. That doesn't mean that I sold a guest a product and that was good. No, you have to make sure that everything afterwards is to their absolute satisfaction, that they feel taken care of. After working for O2 and in the energy market, I later built my idea for Agent CS on this, a concierge service that didn't exist in Germany until then.

How should we imagine this?

It's like a hotel, only different. Most of the clients we have and have had don't want to deal with everything. They usually don't have the desire, time or perhaps even the expertise for a task and that's where we come in. We plan trips for couples, we organize accommodation for business trips and we also source products from all over the world. A customer once called to say he was in Tokyo and the laces of his shoe had broken. He didn't have time to fix it because he had appointments. So we worked with the local hotel to make sure the man got his shoelaces back.

Who are your customers usually?

It's very mixed, but most of them are entrepreneurs, wealthy people and of course high net worth individuals, i.e. the richest people in the world.

In other words, people for whom money no longer plays a role.

I would deliberately not say that. Money plays a role for these people in particular. They want to know exactly what they are getting for what sums and whether it is justified. We would also never sell services that we consider to be overpriced. We are the natural spam filter for offers for customers.

What are crazy wishes?

I wouldn't say crazy, but perhaps extraordinary. A customer once wanted to celebrate his wedding anniversary with his wife on a property where the French film Le Mépris was shot. The problem was that the property belongs to the Agnelli family, who are behind Fiat. It wasn't easy, but we managed to persuade them to make the date possible. However, in the end it fell through because of the price, which was unfortunately a little too high for the client. I could tell dozens of stories like that.

You left the top of the company in 2010 and set up a coaching company, which you exited in February. How did that come about?

I got to know Christian Bischoff back then, who is probably one of the most successful coaches in Germany. I saw potential in it and built it up together with him over more than ten years. However, I also realized that I wanted to try something new again, so I left in February of this year.

Is such an exit financially worthwhile?

We were very successful before Corona, so I would say it's worth it, yes. Since then, I've been working as a foreign minister for Agent CS, which means I'm no longer so heavily involved in operations, but I'm still a managing partner. I also advise companies and individuals on building brands, have made a few investments and am working on two companies, one for regeneration and one for finding strengths. That interests and fascinates me a lot.

Artificial intelligence is the new hot topic. Will it soon simply overtake you in coaching, consulting and brand building?

No, I don't think so. I recently created a large collage with everyone on it: my friends, my clients, my customers. I wrote about it: People buy from people. AI and performance marketing are all well and good, but at the end of the day, people want to experience a product, feel well advised and associate something with it. That has nothing to do with AI.

Can you give an example?

I'm thinking of the playground when I was a boy. We used to sneak out during the break to a nearby bakery and buy a mud roll - a roll with a fat man inside. If you squeezed it, you got the eponymous slush. I always went there, even when I wasn't hungry or had no appetite. It was just a feeling that it had to be part of it. It's similar with BMX riding. Everyone wears similar clothes, talks about the same topics and you think to yourself: I belong to this gang and I want what this gang buys and wears. AI can't replace that.

You are quite successful. Would you have dreamed of this as a child?

My parents are neither particularly rich nor particularly poor. So we had nice vacations, but they always said that I should do things for myself. That's why I picked weeds or wiped windows at the highway service station. Of course, the pay wasn't particularly high and I certainly never thought that I would be able to make a living like that. But I always worked a lot and realized early on: If you work passionately, you will be rewarded. Money is then just a hygiene factor. And that's exactly how it turned out.

Are you already dreaming of retirement?

Absolutely not. What else am I supposed to do all day? Work isn't work for me because I'm passionate about the things I do and they interest me. I'm looking at two mountains right now and I can work whenever I get creative. I can go hiking, go to the sauna, do things I feel like doing and still help companies and people. There's no need to retire.

Thank you very much for the interview.

Personal details: Jens Schlangenotto is a brand development coach. Previously, he worked in a hotel, was active in the telecommunications sector and the energy market and set up a concierge service. He is also an investor and focuses on regeneration and strength orientation, among other things.

"Almost everything that is normal bores me"

Interviews

"Almost everything that is normal bores me"

11.5.2023

Nils Wischmeyer

Jens Schlangenotto is a brand building coach and, as an investor, focuses on regeneration and strength orientation, among other things. He has built up many brands over the years and shares his experiences, views and key lessons in this interview.

Jens Schlangenotto has what many people want: a view of Lake Chiemsee. It is quietly situated, just a few minutes away from the mountains that Jens Schlangenotto loves so much. He is a real "mountain freak" and there is hardly anything more beautiful than the Chiemsee region. There he can spend hours hiking, cycling and simply relaxing, thinking and being creative. After working in hotels and the energy market, he is now primarily a consultant, foreign minister for his companies and a brand development coach. He is not thinking about retirement.

Mr. Schlangenotto, what have you done recently?

I bought a mountain bike, which you need here to cover a bit of distance in the mountains. Two to three times a week, I go up the mountain for two to three hours. The nearest access point is just three kilometers away, which is perfect for a short tour in the morning or afternoon, where I can simply switch off.

Don't you have to work?

For me, that's part of it. For me, hiking is my meditation, my source of inspiration, for all the crazy things I come up with. During my time in the mountains, I ask myself the question: what can I bring to the world of marketing and communication that didn't exist before? Almost everything that is normal bores me.

You have built up several brands in your career, but you started out as a hotel manager. What did you learn back then?

That was one of my most formative times. I learned there to serve and to do everything for a customer. That doesn't mean that I sold a guest a product and that was good. No, you have to make sure that everything afterwards is to their absolute satisfaction, that they feel taken care of. After working for O2 and in the energy market, I later built my idea for Agent CS on this, a concierge service that didn't exist in Germany until then.

How should we imagine this?

It's like a hotel, only different. Most of the clients we have and have had don't want to deal with everything. They usually don't have the desire, time or perhaps even the expertise for a task and that's where we come in. We plan trips for couples, we organize accommodation for business trips and we also source products from all over the world. A customer once called to say he was in Tokyo and the laces of his shoe had broken. He didn't have time to fix it because he had appointments. So we worked with the local hotel to make sure the man got his shoelaces back.

Who are your customers usually?

It's very mixed, but most of them are entrepreneurs, wealthy people and of course high net worth individuals, i.e. the richest people in the world.

In other words, people for whom money no longer plays a role.

I would deliberately not say that. Money plays a role for these people in particular. They want to know exactly what they are getting for what sums and whether it is justified. We would also never sell services that we consider to be overpriced. We are the natural spam filter for offers for customers.

What are crazy wishes?

I wouldn't say crazy, but perhaps extraordinary. A customer once wanted to celebrate his wedding anniversary with his wife on a property where the French film Le Mépris was shot. The problem was that the property belongs to the Agnelli family, who are behind Fiat. It wasn't easy, but we managed to persuade them to make the date possible. However, in the end it fell through because of the price, which was unfortunately a little too high for the client. I could tell dozens of stories like that.

You left the top of the company in 2010 and set up a coaching company, which you exited in February. How did that come about?

I got to know Christian Bischoff back then, who is probably one of the most successful coaches in Germany. I saw potential in it and built it up together with him over more than ten years. However, I also realized that I wanted to try something new again, so I left in February of this year.

Is such an exit financially worthwhile?

We were very successful before Corona, so I would say it's worth it, yes. Since then, I've been working as a foreign minister for Agent CS, which means I'm no longer so heavily involved in operations, but I'm still a managing partner. I also advise companies and individuals on building brands, have made a few investments and am working on two companies, one for regeneration and one for finding strengths. That interests and fascinates me a lot.

Artificial intelligence is the new hot topic. Will it soon simply overtake you in coaching, consulting and brand building?

No, I don't think so. I recently created a large collage with everyone on it: my friends, my clients, my customers. I wrote about it: People buy from people. AI and performance marketing are all well and good, but at the end of the day, people want to experience a product, feel well advised and associate something with it. That has nothing to do with AI.

Can you give an example?

I'm thinking of the playground when I was a boy. We used to sneak out during the break to a nearby bakery and buy a mud roll - a roll with a fat man inside. If you squeezed it, you got the eponymous slush. I always went there, even when I wasn't hungry or had no appetite. It was just a feeling that it had to be part of it. It's similar with BMX riding. Everyone wears similar clothes, talks about the same topics and you think to yourself: I belong to this gang and I want what this gang buys and wears. AI can't replace that.

You are quite successful. Would you have dreamed of this as a child?

My parents are neither particularly rich nor particularly poor. So we had nice vacations, but they always said that I should do things for myself. That's why I picked weeds or wiped windows at the highway service station. Of course, the pay wasn't particularly high and I certainly never thought that I would be able to make a living like that. But I always worked a lot and realized early on: If you work passionately, you will be rewarded. Money is then just a hygiene factor. And that's exactly how it turned out.

Are you already dreaming of retirement?

Absolutely not. What else am I supposed to do all day? Work isn't work for me because I'm passionate about the things I do and they interest me. I'm looking at two mountains right now and I can work whenever I get creative. I can go hiking, go to the sauna, do things I feel like doing and still help companies and people. There's no need to retire.

Thank you very much for the interview.

Personal details: Jens Schlangenotto is a brand development coach. Previously, he worked in a hotel, was active in the telecommunications sector and the energy market and set up a concierge service. He is also an investor and focuses on regeneration and strength orientation, among other things.

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About the author

Nils Wischmeyer

"Almost everything that is normal bores me""Almost everything that is normal bores me"

Nils Wischmeyer writes about financial markets, investments, banks, banking regulation and white-collar crime.

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